How To Book a PACI Kuwait Appointment Through The Meta Portal

How To Book a PACI Kuwait Appointment Through The Meta Portal? Booking an appointment with the Public Authority for Civil Information (PACI) in Kuwait is now easier and more efficient through the Meta Portal. Whether you’re applying for a new Civil ID, renewing your card, or accessing other PACI services, the Meta Portal streamlines the entire process online. This step-by-step guide will walk you through how to book a PACI appointment quickly and correctly in 2025.

PACI Kuwait Appointment Booking Through The Meta Portal

Step 1: Visit the Meta Portal
- Visit the official Meta Portal website: https://meta.e.gov.kw
Step 2: Choose a Language
- Select your preferred language (Arabic or English) from the top menu.

Step 3: Log in to the Portal
- Use your Civil ID and Password to login.

Step 4: Select Appointment Search
- After logging in, click on the Appointment Search tab from the dashboard.

Step 5: Choose PACI
- From the list of government entities, select Public Authority for Civil Information (PACI).

Step 6: Select Service Type
- Choose the relevant service you need.

Step 7: Choose the Branch and Date
- Select the desired PACI branch (South Surra, Jahra, Ahmadi, etc.).
- Pick a date and time from the available slots.
Step 8: Confirm Your Appointment
- Review all the details and click Yes to complete the process.
Step 9: Save/Print Your Appointment Details
- After confirmation, you will receive an appointment QR code.
- Save or print this code and you must present it at the PACI center.

PACI Services Available Via The Meta Portal

Issuance of new Civil IDs
Renewal of existing Civil IDs
Replacement of lost or damaged Civil IDs
Correction of personal information (e.g., name, date of birth)
Updating Latin name spellings
Registration or cancellation of travel documents
Activation of records for individuals born in Kuwait
Changing residential address
Updating address details for Gulf Cooperation Council (GCC) citizens
Managing building records and related information
Correction or cancellation of residency files
Handling suspended residency cases
Processing transactions for individuals with illegal residency status

PACI Office Location and Working Hours

PACI Office	Location	Working Hours	Appointment Timing	Civil ID Collection
South Surra (HQ)	South Surra, Zahra	Sun–Thu: 8:00 AM – 1:00 PM / 3–7 PM	Kuwaitis: 8 AM–1 PM Non-Kuwaitis: 3–7 PM	10:00 AM – 1:00 PM 3:00 PM – 7:00 PM
Ahmadi (South Sabahiya)	South Sabahiya	Sun–Thu: 8:00 AM – 1:00 PM / 3–7 PM	8:00 AM – 1:00 PM (All)	10:00 AM – 1:00 PM 3:00 PM – 7:00 PM
Jahra	Al Jahra	Sun–Thu: 8:00 AM – 1:00 PM / 3–7 PM	8:00 AM – 1:00 PM (All)	10:00 AM – 1:00 PM 3:00 PM – 7:00 PM
Al Qurain	Al Qurain	Sun–Thu: 8:00 AM – 1:00 PM	8:00 AM – 1:00 PM (All)	Same as appointment time
Kaifan / Adailiya	Kaifan/Adailiya	Sun–Thu: 8:00 AM – 1:00 PM	8:00 AM – 1:00 PM (Kuwaitis only)	Same as appointment time
Liberation Tower	Kuwait City	Sun–Thu: 8:00 AM – 1:00 PM / 4–7 PM	Kuwaitis: 8 AM–1 PM Non-Kuwaitis: 4–7 PM	10:00 AM – 1:00 PM 4:00 PM – 7:00 PM

PACI Customer Service

Need help or have questions? Contact PACI Support through:

Phone: 1889988
Email: [email protected]
Website: www.paci.gov.kw

You can also visit your nearest PACI office for direct assistance.

Frequently Asked Questions

Bring your Civil ID, appointment QR code, and any required documents for the specific service you selected.

Try checking other PACI branches or revisit the portal the next day, as new slots are added regularly.

In most cases, no. Appointments are mandatory. However, some centers may accept walk-ins with a fee (e.g., 5 KD), subject to availability.

Conclusion

Booking a PACI appointment through the Meta Portal ensures faster access to essential services in Kuwait. Whether you’re renewing a Civil ID or updating your details, this digital platform simplifies the process, saving time and reducing long queues at service centers.